Saudi Arabia: Viral video of security officer at Grand Mosque sparks public outcry and official action

A brief video has ignited intense debate online after showing a security officer confronting pilgrims near the Holy Kaaba in Makkah. The footage, lasting less than a minute, has drawn attention to both the challenges faced by mosque security personnel and the expectations of pilgrims, raising questions over conduct, regulation enforcement, and public scrutiny in one of Islam’s holiest sites.

The incident captured on video

The 59-second clip, first circulating on social media on the evening of Monday, 3 November, begins with a security officer seen dragging a woman who was seated a few metres from the Holy Kaaba. Moments later, the same officer appears to push a male pilgrim dressed in ihram, who seems to intervene or question the officer’s actions.

In the video, the man requests to film the interaction, saying: “Don’t touch me… treat me with courtesy and politeness.” The officer responds by physically pushing him and instructing him to stand in a designated area, while the pilgrim attempts to record the incident. Another individual appears to be filming the scene secretly.

The reason for the confrontation remains unclear, as the video does not show preceding events. The clip rapidly gained attention, initially receiving only a few views before spreading widely on social media, accumulating hundreds of thousands of views within hours.

Accompanying captions on social media criticised the officer’s conduct, asking: “Is this behaviour acceptable from the guards of Haram?” Public reactions were sharply divided.

معاملة زوار بيت الله الحرام بهذه الطريقة لا يصح أبداً.

يجب أن يكون عنصر الأمن في هذا المسجد الحرام أكثر ضبطاً للنفس. pic.twitter.com/fYumjj2Aa6

— ضابط أمن سابق (@ex_officer1) November 3, 2025

Official response

Saudi authorities responded promptly. The Makkah Region and Saudi Public Security issued statements confirming that the Special Forces for Hajj and Umrah Security had acted quickly to address the incident.

“The Special Forces for Hajj and Umrah Security have commenced, in a timely manner, the apprehension of a person who appeared in visual content violating the instructions and regulations followed in the Grand Mosque,” the official statement read.

Authorities emphasised that the individual depicted had breached regulations, and legal measures are being taken in accordance with the Kingdom’s laws.

القوات الخاصة لأمن الحج والعمرة تباشر - في حينه - ضبط شخص ظهر في محتوى مرئي مخالفًا للتعليمات والتنظيمات المتبعة في المسجد الحرام. pic.twitter.com/fCsH9mvNxT

— الأمن العام (@security_gov) November 3, 2025

Public reaction

Social media reactions revealed a spectrum of opinion. Critics condemned the officer’s behaviour, particularly regarding his treatment of the seated woman. Comments included:

• “He shouldn’t have touched or pulled a woman. It’s natural for people to feel upset seeing that.”
• “Some Masjid al-Haram officers treat pilgrims harshly. They push and shout instead of guiding politely.”
  

Others defended the officer, pointing out the need to maintain order in a crowded mosque. Supporters noted that some areas are restricted for sitting to prevent obstruction, arguing the officer was performing his duties. A former Haram security official commented:

“Officers deal with massive crowds and difficult situations every day. It’s hard to stay calm in every moment, but most genuinely try to do their best.”

Working conditions and context

Observers highlighted the strenuous conditions under which mosque security operates. Officers manage millions of worshippers daily, enforce safety protocols, prevent overcrowding, and make rapid decisions under intense pressure.

Long working hours, high temperatures, and language barriers with non-Arabic-speaking pilgrims contribute to heightened stress. In such circumstances, even minor incidents may provoke responses perceived as rude, though they may stem from urgency or operational necessity.

Saudi authorities have not provided a detailed statement beyond confirming the apprehension of the individual who violated regulations. The General Presidency for the Affairs of the Two Holy Mosques frequently reminds visitors to respect rules and cooperate with security personnel to ensure safety and orderly movement.